Contact

We're here for all your questions. You'll find most of the answers in our category guides, probably in 1-2 clicks:

If you still need help, open "Contact" below.

Once your order has been shipped, you will receive an email with a GLS tracking number and a link. By clicking on the link, you can see the status of your shipment in real time.

Don't see the email? Check your spam folder and confirm that the email address entered on the order is correct.

Estimated delivery time is expressed in business days (Monday–Friday; weekends and public holidays not included):

  • 2–4 business days: Croatia, Hungary, Slovenia
  • 4–6 business days: Austria, Czech Republic, Germany, Poland, Romania, Slovakia
  • 5–7 working days: Belgium, Estonia, Italy, Latvia, Lithuania, Luxembourg, Netherlands
  • 6–8 business days: Bulgaria, Denmark, France, Ireland, Portugal, Spain, Sweden
  • 7–9 business days: Finland, Greece

Important notes:

  • These times are estimates and may vary depending on the courier service and local conditions.
  • We will email you the tracking number for your shipment as soon as the package has been handed over to the delivery service.
  • GLS delivers packages to Spain only to the mainland, delivery is not possible to the Canary Islands (35xxx, 38xxx), Ceuta (51xxx) and Melilla (52xxx) due to customs restrictions.

If more than the specified deadline has passed and the package has not arrived, please contact us via "Contact" below.

  • Who we are: registered healthcare institution (pharmacy) – “Z.U. Ljekarne Kos" (headquarters: Vinogradska 3g, 44330 Novska, Croatia; OIB: 01062641645; MBS: 01861867). Distance sales of medical products reported to the Agency for Medicines and Medical Products - "HALMED.hr".
  • Web security: the site works via the secure HTTPS protocol with TLS encryption; payment data are processed through authorized processors (e.g. cards, Apple/Google Pay) — we do not store card numbers.
  • Transparency: on the page and “Brand and trust"You can check all the data."

The shipping cost depends on the country of delivery and is clearly displayed at checkout. We have no thresholds for free shipping; we apply volume discounts on products. Volume discounts are automatically applied to 3, 5 and 10+ of the same product.

We deliver to European Union countries. Packages are sent from a pharmacy in Croatia. Shipping is not possible to countries outside the EU.

Delivery fees by country:

  • Sweden (SE): €11,95
  • Austria (AT): €8,95
  • Belgium (BE): €8,95
  • Bulgaria (BG): €8,95
  • Czech Republic (CZ): €7,95
  • Denmark (DK): €8,95
  • Estonia (EE): €10,95
  • Finland (FI): €15,95
  • France (FR): €11,95
  • Greece (GR): €11,95
  • Croatia (HR): €5,95
  • Ireland (IE): €19,95
  • Italy (IT): €10,95
  • Latvia (LV): €9,95
  • Lithuania (LT): €9,95
  • Luxembourg (LU): €9,95
  • Hungary (HU): €8,95
  • Netherlands (NL): €7,95
  • Germany (DE): €6,95
  • Poland (PL): €6,95
  • Portugal (PT): €14,95
  • Romania (RO): €10,95
  • Slovenia (SI): €7,95
  • Slovakia (SK): €7,95
  • Spain (ES): €12,95

Email:

Support business days: Monday–Friday. We aim to respond within 24 hours during the business week.

To help you more quickly, please include the following in your message:

  • order number (if you have one)
  • short description of the question/problem
  • photos or a link to the product (if necessary)

For urgent order changes (address, cancellation, replacement), please contact us as soon as possible and write: URGENT + order number in the subject line.