Brand

We are a registered healthcare institution (pharmacy) – “Z.U. Ljekarne Kos” – based in Novska, Croatia.

Basic information:

  • Name: Health institution - Ljekarne Kos
  • Abbreviation: Ljekarne Kos
  • Headquarters: Vinogradska Street 3G, 44330 Novska, Croatia
  • Pharmacy and warehouse: Potočna 64, 44330 Novska, Croatia
  • OIB: 01062641645 | MBS: 01861867 | Tax number: HR01062641645
  • Phone: 044 / 608-127
  • IBAN: HR3223400091110157766 (PBZ – Privredna banka Zagreb)
  • Court register: Commercial Court in Zagreb, number Tt-12/2262-2
  • Society members: Ankica Kos, Zlatko Kos

Regulatory note:

The seller has reported the sale of medical products remotely via the internet to the Agency for Medicines and Medical Devices – “HALMED.hr".

We are a pharmacy and do not produce our own products, so we do not have production certificates such as GMP, NSF or "organic". We sell original products from renowned manufacturers who issue and maintain their certificates.

How to check product certificates:

  • On the product page, look for labels/certifications (eg GMP, NSF, organic/eco) and links to documents.
  • Check the photos of the label and the declaration on the package.
  • If the certificate is not listed, contact us with the name of the product; we will request confirmation or documentation from the manufacturer.
  • For medical products on offer, check the CE mark according to the MDR/IVDR rules.

Yes — our pharmacy professional team consists of masters of pharmacy and pharmacy technicians with 30+ years of experience in patient care and product consulting.

How we help you:

  • Expert advice: help with product selection, dosage and safety notes.
  • Interactions check: pointing to information about possible interactions and warnings from the declaration.
  • Quality and safety: we check expiration dates, batches (lots) and packaging integrity.
  • Post-purchase support: We are available for questions about product use and storage.

You can read verified reviews on our independent website. Trustpilot page. After a purchase, Trustpilot automatically sends an invitation via email to confirm that the review is from a real customer.

Details:

  • Independent collection: reviews are collected and published on Trustpilot, without editing on our part.
  • Verified customers: invitations only go out after an actual order.
  • Transparency: you see the overall rating, individual comments, and dates.
  • Want to leave a review? Open the invitation from the e‑mail or search for our profile on Trustpilot by brand name.

We act in accordance with the current regulations of the Republic of Croatia and the guidelines of the competent authorities: the Agency for Medicines and Medical Devices (HALMED), the Ministry of Health and the Croatian Institute of Health. As a pharmacy, we implement formal procedures for receiving reports, withdrawals/recalls and informing customers.

What does it look like in practice:

  • Monitoring and notifications: we actively monitor official announcements (e.g. HALMED) and notify customers if the product is affected.
  • Batch traceability: we record the lot/batch number and deadlines; we can quickly identify affected orders.
  • Sales stop: We are immediately stopping the sale and delivery of the affected batches.
  • Return/Replacement: We contact customers with clear instructions for return or replacement and cover logistics costs in the event of a recall or confirmed quality issue.
  • Documentation: we keep records and cooperate with suppliers and authorities until the case is closed.

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