Returns
Let us know the order number and the product you want to return. We will give you packaging instructions and an agreed shipping method. GLS Pick&Return service is used for returns.
The return deadline is 14 days from the day you receive the package. Products must be unused, undamaged and in their original, unopened packaging.
A pickup request is not the same as a confirmed reservation or physical pickup. We will send you the available information when the appointment is confirmed. If the delivery service does not pick up the package, please let us know so we can check the reservation before trying again.
Once we have received and inspected the returned product, we will confirm the amount and initiate the refund. It may take additional time for your bank to reflect the payment.
Send us your order number. We will check the refund details and explain how you can verify the refund with your bank.
Please provide your order number, describe the problem, and send clear photos of the product, label, and packaging where relevant. We will investigate the case and propose a solution.
Please provide your order number and which products have arrived. We will check the delivery and actual financial status, and provide instructions for this case. Do not pay again via the old link without confirmation.
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