This privacy statement was last updated on 06.11.2025 and applies to citizens and residents of the European Economic Area and Switzerland.
In this privacy statement, we explain what we do with the information we receive about you https://apotekos.com. We recommend that you read this statement carefully. In our processing, we comply with the requirements of the law on privacy. This means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this using this privacy statement;
- we strive to limit the collection of personal data to only personal data necessary for legitimate purposes;
- we first ask for your express consent to process your personal data in cases that require your consent;
- we take appropriate security measures to protect your personal data and also require the same from parties that process personal data on our behalf;
- we respect your right to access your personal data or to correct or delete it, at your request.
If you have any questions or want to know exactly what data we store about you, please contact us.
1. Purpose, data and storage period
We may collect or receive personal information for a number of purposes related to our business which may include the following: (click to expand)1.1 Contact - by phone, mail, e-mail and/or web forms
1.1 Contact - by phone, mail, e-mail and/or web forms
For this purpose, we use the following data:
- Name and surname
- Account name or alias
- Home or other physical address, including street name and city or town name
- E-mail address
- Telephone number
The basis on which we can process this data is:
Retention period
We keep this data until the service is terminated.
1.2 Payments
1.2 Payments
For this purpose, we use the following data:
- Name and surname
- Account name or alias
- Home or other physical address, including street name and city or town name
- E-mail address
- Telephone number
The basis on which we can process this data is:
Retention period
We keep this data until the service is terminated.
1.3 Account registration
1.3 Account registration
For this purpose, we use the following data:
- E-mail address
- Account name or alias
- Name and surname
- Accounts on social networks
The basis on which we can process this data is:
Retention period
We keep this data until the service is terminated.
1.4 Newsletters
1.4 Newsletters
For this purpose, we use the following data:
- Name and surname
- Account name or alias
- E-mail address
The basis on which we can process this data is:
Retention period
We keep this data until the service is terminated.
1.5 To support services or products that the customer wants to buy or has already bought
1.5 To support services or products that the customer wants to buy or has already bought
For this purpose, we use the following data:
- Name and surname
- E-mail address
- Account name or alias
- Home or other physical address, including street name and city or town name
- Telephone number
The basis on which we can process this data is:
Retention period
We keep this data until the service is terminated.
1.6 Deliveries
1.6 Deliveries
For this purpose, we use the following data:
- Name and surname
- Account name or alias
- Home or other physical address, including street name and city or town name
- E-mail address
- Telephone number
The basis on which we can process this data is:
Retention period
We keep this data until the service is terminated.
1.7 Compilation and analysis of statistics to improve the website.
1.7 Compilation and analysis of statistics to improve the website.
For this purpose, we use the following data:
- Geolocation data
- Information about online activity, including, but not limited to, browsing history, search history, and information about a user's interaction with an online website, application, or advertisement
The basis on which we can process this data is:
Retention period
We keep this data until the service is terminated.
1.8 To comply with legal obligations
1.8 To comply with legal obligations
For this purpose, we use the following data:
- E-mail address
- Home or other physical address, including street name and city or town name
- Account name or alias
- Name and surname
- Telephone number
The basis on which we can process this data is:
Retention period
We keep this data until the service is terminated.
1.9 To be able to offer personalized products and services
1.9 To be able to offer personalized products and services
For this purpose, we use the following data:
- Name and surname
- Account name or alias
- Home or other physical address, including street name and city or town name
- E-mail address
- Telephone number
The basis on which we can process this data is:
Retention period
We keep this data until the service is terminated.
2. Sharing with other parties
We share or disclose this data only to processors for the following purposes:
Processors
Name: General Logistics Systems BV (GLS)
Country: EU
Purpose: Delivery
Name: Meta Platforms, Inc. (Facebook)
Country: EU
Purpose: Social login
Name: Google LLC
Country: EU
Purpose: Social login
3. Cookies
Our website uses cookies. For more information about cookies, see our Cookies.
4. Disclosure Practices
We disclose personal information if we are required by law or court order, in response to a law enforcement agency, to the extent permitted by other provisions of law, to provide information or to investigate a matter involving public safety.
If our website or organization is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit misuse and unauthorized access to personal information. This ensures that only necessary people have access to your data, that access to data is protected and that our security measures are regularly reviewed.
6. Third Party Websites
This privacy statement does not apply to third-party websites linked on our website. We cannot guarantee that these third parties handle your personal information in a reliable or secure manner. We recommend that you read the privacy statements of these websites before using them.
7. Amendments to this privacy statement
We reserve the right to amend this privacy statement. It is recommended that you regularly review this privacy statement to be aware of any changes. In addition, we will actively keep you informed wherever possible.
8. Access and modification of your data
If you have questions or want to know what personal data we have about you, please contact us. You can contact us using the details below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it and how long it will be kept.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, delete or block your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and request the deletion of your personal data.
- The right to transfer your data: you have the right to request all your personal data from the data controller and transfer them in their entirety to another data controller.
- Right to object: you can object to the processing of your data. We comply with this, unless there are legitimate reasons for the processing.
Always state clearly who you are, so we can make sure we don't change or delete the wrong person's data.
9. Submission of complaints
If you are not satisfied with the way we handle (objection to) the processing of your personal data, you have the right to file a complaint with the Data Protection Authority.
10. Contact information
Health institution Ljekarne Kos (Pharmacies Kos)
Vinogradska 3g, 44330 Novska
Croatia
Web page: https://apotekos.com
Email:
11. Data requests
For the most frequently submitted requests, we also offer you the option of using our data request form.
Disclaimer: Users from all countries can fill and send data requests.