We're here for all your questions. First, check the quick answers below – you might be able to get what you need right away and save yourself some time. If you can't find the answer, write to us.

We have prepared clear guides by category: ordering and payment, delivery, returns, products and ingredients, account and privacy, health and safety, brand and trust.
You'll probably find the answer in 1–2 clicks.
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If you still need help, open "Contact" below.

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Support business days: Monday–Friday. We aim to respond within 24 hours during the business week.

To help you more quickly, please include the following in your message:

order number (if you have one)
short description of the question/problem
photos or a link to the product (if necessary)

For urgent order changes (address, cancellation, replacement), please contact us as soon as possible and write: URGENT + order number in the subject line.

Who we are: registered healthcare institution (pharmacy) – “Z.U. Ljekarne Kos" (headquarters: Vinogradska 3g, 44330 Novska, Croatia; OIB: 01062641645; MBS: 01861867). Distance sales of medical products reported to the Agency for Medicines and Medical Products - "HALMED.hr".
Web security: the site works via the secure HTTPS protocol with TLS encryption; payment data are processed through authorized processors (e.g. cards, Apple/Google Pay) — we do not store card numbers.
Transparency: on the page and “Brand and trust"You can check all the data."

Looking for delivery information? Look here: Delivery