Delivery

The shipping cost depends on the country of delivery and is clearly displayed at checkout. We have no thresholds for free shipping; we apply volume discounts on products. Volume discounts are automatically applied to 3, 5 and 10+ of the same product.

We deliver to European Union countries. Packages are sent from a pharmacy in Croatia. Shipping is not possible to countries outside the EU.

Delivery fees by country:

  • Austria (AT): €8,95
  • Belgium (BE): €8,95
  • Bulgaria (BG): €8,95
  • Czech Republic (CZ): €7,95
  • Denmark (DK): €8,95
  • Estonia (EE): €10,95
  • Finland (FI): €15,95
  • France (FR): €11,95
  • Greece (GR): €11,95
  • Croatia (HR): €5,95
  • Ireland (IE): €19,95
  • Italy (IT): €10,95
  • Latvia (LV): €9,95
  • Lithuania (LT): €9,95
  • Luxembourg (LU): €9,95
  • Hungary (HU): €8,95
  • Netherlands (NL): €7,95
  • Germany (DE): €6,95
  • Poland (PL): €6,95
  • Portugal (PT): €14,95
  • Romania (RO): €10,95
  • Slovenia (SI): €7,95
  • Slovakia (SK): €7,95
  • Spain (ES): €12,95
  • Sweden (SE): €11,95

Estimated time is expressed in working days (Monday–Friday; weekends and public holidays not included):

  • 2–4 business days: Croatia, Hungary, Slovenia
  • 4–6 business days: Austria, Czech Republic, Germany, Poland, Romania, Slovakia
  • 5–7 working days: Belgium, Estonia, Italy, Latvia, Lithuania, Luxembourg, Netherlands
  • 6–8 business days: Bulgaria, Denmark, France, Ireland, Portugal, Spain, Sweden
  • 7–9 business days: Finland, Greece

Important notes:

  • These times are estimates and may vary depending on the courier service and local conditions.
  • We will email you the tracking number for your shipment as soon as the package has been handed over to the delivery service.
  • GLS delivers packages to Spain only to the mainland, delivery is not possible to the Canary Islands (35xxx, 38xxx), Ceuta (51xxx) and Melilla (52xxx) due to customs restrictions.

We ship to all listed European Union countries. Shipping is not possible to countries outside the EU or countries not on this list.

Delivery countries:

Austria (AT), Belgium (BE), Bulgaria (BG), Czech Republic (CZ), Denmark (DK), Estonia (EE), Finland (FI), France (FR), Greece (GR), Croatia (HR), Ireland (IE), Italy (IT), Latvia (LV), Lithuania (LT), Luxembourg (LU), Hungary (HU), Netherlands (NL), Germany (DE), Poland (PL), Portugal (PT), Romania (RO), Slovenia (SI), Slovakia (SK), Spain (ES), Sweden (SE), and countries with GLS partners.

We send packages by GLS delivery service. GLS delivers to the address (to the door), and in some countries it uses local partners for the last part of the delivery.

Details:

  • Primary courier: GLS for all shipments.
  • Delivery to address: standard delivery person comes to your door.
  • Local partners: in Bulgaria, Estonia, Latvia and Lithuania, GLS hands over the package to partner services.
  • Tracking: You will receive a tracking link by email as soon as the shipment leaves.

We strive to complete the processing of all packages within 1-2 business days. Once processing is complete, the package is picked up by the GLS delivery service. Orders are not processed on weekends when the delivery service and suppliers are closed.

We currently do not dispense or ship medications over the Internet. For all medications, visit your local pharmacy.

You can track your order using the tracking number you receive by email as soon as the package is handed over to the delivery service. The number also links to GLS tracking.

How it works:

  • After shipping, we will send you an email with the subject “Tracking number” and a link.
  • The tracking number usually has 11 digits (e.g. 91940872367) and clicking on it leads to the shipment status.
  • For complete details on the GLS page, enter your postal code (ZIP code).
  • The first data may appear with a delay: sometimes it takes 24 hours or more after the package is handed over to the delivery service.
  • If you don't see the email, check Promotions/Spam or search your inbox for "apotekos” or “Tracking”.

We currently do not offer expedited, same-day or "express" delivery. We send all shipments by GLS according to the standard service.

What does this mean for you:

  • Standard delivery: delivery times are estimated in business days and depend on the country of delivery.
  • There is no “express” surcharge: only the standard shipping price per country is available.
  • Tracking: A tracking link will be sent via email as soon as the shipment leaves.

Unfortunately, we cannot guarantee delivery on a specific date or hold orders for a longer period. Packages are shipped immediately after processing, and deadlines depend on GLS delivery and local conditions.

Practical tips:

  • Place your order a few days in advance according to the estimated delivery times for your country.
  • After sending, you can change the delivery date or redirect the package to the GLS PaketShop via the GLS link.

No problem — GLS offers you options to change the date or reroute the package. You can adjust everything via the GLS link that you receive by e-mail/SMS when the shipment starts.

How to proceed:

  • Change the date: open the GLS link and select a new delivery date or time frame.
  • Redirect to Parcel Shop: you can request delivery to the nearest GLS PaketShop and pick it up when it suits you.
  • Follow the pickup deadline: if you don't pick up the package within the deadline specified by GLS, the shipment is returned to the sender.

Standard delivery times are between 08:00 and 17:00, and within this range the package can be delivered. We cannot currently guarantee an exact time (e.g. 13:00).

What you can do:

  • In the GLS interface (link in e-mail/SMS), you can request a change to the date or time frame, if available.
  • Leave a note for the delivery person (entrance, floor, phone number) to make delivery easier.
  • If necessary, arrange details directly with the local delivery person on the day of delivery.
  • If the date doesn't suit you, redirect the package to PaketShop and pick it up when it suits you.

If the package is delayed, lost or damaged, we will help you resolve the situation as quickly as possible. Follow the steps below and prepare the basic information about the order.

How to proceed:

  • Delay: check GLS tracking and status. If there is no movement in 2-3 business days, please contact us with your order number and tracking number.
  • Lost: if the status is "delivered" and you have not received the package, first check with household members/neighbors. Then contact us — we'll start a check with the courier.
  • Damage: take photos of the outer packaging, inner packaging and damaged product and send us the pictures and order number within 48 hours.
  • Solution: depending on the outcome of the check, we organize a refund. If there was damage during transport, we bear the costs.
  • Tip: keep an eye on the collection deadline at PaketShop; uncollected shipments are often returned to the sender.

Don't worry — first do a quick check, then get back to us with the details and we'll contact GLS and initiate the check.

Steps:

  • Check the address and place of delivery: see GLS tracking (link from e‑mail) for courier notes.
  • Ask your family/neighbors/doorman: sometimes the package is left with a neighbor or in a safe place.
  • Check PaketShop: If redirected, GLS will list the pickup location.
  • Enter your ZIP code on the GLS page: for full tracking details, enter your zip code. Please note that the first data sometimes appears with a delay (up to 24 hours) and that the status may occasionally be incorrect until the system refreshes.
  • Contact us: send order number and tracking number; we will open an inquiry with GLS and, if necessary, initiate an investigation/non-delivery.

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