How to return items
It is possible to initiate a return within 14 days from the moment the package arrived at your address.
All products you return must be undamaged, unopened, unused and in their original packaging.
We recommend that you prepare the products for transport. You can use the original one apotekos packaging, or other suitable safe packaging.
You can return products in two ways:
1. You can send the products to the address of the pharmacy:
Ljekarne Kos
Potočna 64
44330 Novska, Hrvatska
A full refund is issued for the order once the package is returned to the pharmacy.
or
2. You can request the GLS Pick&Return service to your address*.
Our team orders the GLS Pick&Return service to your address.
A GLS delivery person comes to your address to pick up the package. All you need to do is close the shipping box securely. The delivery person will have an address label ready.
You can request this service by sending us a message at info@apotekos.com.
* Refunds are issued for orders without shipping costs. The shipping cost you paid when ordering is used for the GLS Pick&Return service.