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Ordering
Do I have to register?
You do not have to register for the order. If you want to have a record of your orders, you can open an account here.
Quick registration is possible with a Facebook or Google account.
How do I get a quantity discount?
Quantity discount is possible for 3 or more ordered products.
- 3 and more purchased products get a 3% discount on each product,
- 5 and more purchased products get a 5% discount,
- 10 and more purchased products get a 10% discount.
Discounted prices are located within each product below the "Add to Cart" button.
Where do I enter the promotional coupon?
To enter a promotional coupon, go to the Cart and enter the coupon code in the Coupon field at the bottom of the page.
Why doesn't my promotional coupon work?
The promotional coupon is valid for all products except those already on sale and products that are 2 + 1 or 1 + 1 free packaging.
The promotional coupon does not add up to the quantity discount. You can choose between a promotional coupon or a quantity discount.
Why didn't I get a promotional coupon?
If you think you should have received a promotional coupon, but you didn't, contact us via the contact form here and we will assist as soon as possible.
Can I download the package?
You can pick up the package if you are near the city of Novska (Sisačko-Moslavina County). On the Payments page, select “Pick up at the pharmacy". After the pick-up order is complete, you will receive a reminder that you can pick up the products at the pharmacy. The products are usually in the pharmacy within 1 to 2 working days.
I need an R1 bill
If you need an R1 account, please contact us via the contact form after you place an order.
I need a business offer
For business offers, please contact us via the contact form, our professional team will send you an offer as soon as possible.
Checkout
How can I pay?
See the link for all payment options delivery and payment.
Delivery
How much is the delivery?
See the link for all shipping rates delivery and payment.
Complaints
How can I advertise a product?
For more information on complaints, see the page Complaints.
Returns
How can I return the product?
See the page for all return information Return.
User account
Where can I register an account?
You can open an account on this link.
I forgot my password
You can reset the password on this link.
Contacting
Contact us! Our customer service is available via the contact form. Our expert team will assist as soon as possible.